Impulse SafeConnect Policy Issues

System Notice
Posted April 19, 2018 3:46 PM CT

Users have reported issues where the SafeConnect Policy Key gets hung on occasion or they receive “This site is not secure” alerts due to issues with SafeConnect. Please follow the procedures below as a work-around until a full resolution can be found.

Users have stated that they have already rebooted 2 or 3 times, but the following should work with a Hard Reboot, e.g. Turn the Computer Off, Wait 5 seconds, then Turn the Computer Back On.

For users experiencing the issue above please use the following procedure:

  1. Go thru a normal reboot process. The computer will hang up attempting to restart.
  2. Hold the power button until the computer shuts down.
  3. Wait 5 to 10 seconds and Reboot the computer.
  4. Login as normal and the system will then be compliant with Impulse and user will no longer receive the Impulse message that “On occasion the Policy Key will Hang Up”.

We are working with the vendor to finalize a permanent solution. This problem only impacts users on the Troy University networks.

Network Maintenance

System Notice
Posted April 17, 2018 4:14 PM CT
Columbus, GA Site
  • April 25, 1:00 AM - 5:00 AM EDT
    ISP scheduled maintenance, estimated down time may be up to 4 hours

Formstack Scheduled Maintenance (May 2nd)

System Notice
Posted April 18, 2018 2:13 PM CT

On May 2nd the Formstack system will undergo maintenance for approximately one hour from 2:00 AM - 3:00 AM CDT. During the maintenance period these forms may be unavailable.

IT Forms Server

System Notice
Posted April 10, 2018 3:27 PM CT

IT is currently performing unscheduled maintenance on the forms server. There will be outages. Please check back for updates.

Adobe Sign Forms

System Notice
Updated April 10, 2018 8:51 PM CT

Due to an unforeseen disruption with the Adobe Sign forms service, a temporary solution has been implemented. Please visit https://it.troy.edu and click the Adobe Sign instructions, near the top of the page. Below the instructions you will find the button to the Adobe Sign login page. You will login with your TrojanPass credentials or departmental account for those departments processing forms and complete the questions and form as you have in the past.

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